Last updated Nov 20, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please note that you will be responsible for all return shipping charges.
To start a return, please reach out to our customer service team, customerserviceEU@commodityfragrances.com, so that we can provide you with the return authorization and address.
Once confirmed, we strongly recommend that you use a trackable method to mail your return.
*Special Return Conditions: Black Friday Sale Period (Nov 21 - Nov 28, 2023)
During Commodity's Black Friday Sale Period (Nov 21 - Nov 28, 2023), all products sitewide are on sale with their sale price listed directly on the site. Customers cannot redeem a promotional code during this period. Your understanding and compliance with this policy are greatly appreciated.
When receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Any items received for free and/or gifted with a purchase are not refundable.
For defective, damaged products, please contact us immediately at the contact details below to arrange a refund or exchange.
Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement or the missing items. By agreeing to receive this replacement or the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.
If you have any questions concerning our return policy, please contact us at: