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Return Policy
Return Policy
Last updated: June 2026
Thank you for your purchase. If you are not fully satisfied, you may return it for a full refund.
Returns must be postmarked within 14 days of delivery. Items must be unopened, unused, and in their original condition, with all packaging and cellophane intact.
*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store (e: customerservice@commodityfragrancesnyc.com).
Return Process
Please note that you will be responsible for all return shipping charges.
If you wish to exercise your right of withdrawal within the EU, you may submit your request using the withdrawal button on our website.
Alternatively, you may contact Customer Service for assistance.
Once we receive your request, we will provide instructions for returning your order.
Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.
*For health and hygiene reasons, fragrances that have been unsealed or used after delivery cannot be returned under the statutory right of withdrawal.
Rewards
By returning any purchase in which you redeemed or earned any type of Commodity.Circle reward (points, discounts, tier status, etc), you are automatically forfeiting the reward.
Refunds
When receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Any items received for free and/or gifted with a purchase are not refundable.
Exceptions
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.
If you have received a damaged, defective, or incorrect item, please email us and include
• Details of your request
• Your order number
• Name on the order
• Email used to place the order
• Photo and/or video clearly showing the issue
Our fragrances are housed in glass bottles—please handle them with care.
All damage claims are subject to verification. We require clear, unedited photo and video documentation, and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.
Questions
If you have any questions concerning our return policy, please contact us at:
customerservice@commodityfragrances.eu