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Now available at Dover Street Parfums Market in Paris. Get Directions.Now available at select Skins locations across the Netherlands. Get Directions.Now available at Dover Street Parfums Market in Paris and Skins in the Netherlands. Get Directions.
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Return Policy

Return Policy

Last updated November 26, 2024

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

*SPECIAL RETURN CONDITIONS: BLACK FRIDAY SALE PERIOD (NOV 26 - DEC 3, 2024)
During Commodity's Black Friday Sale Period (Nov 26 - Dec 3, 2024), all products are on sale with their sale price listed directly on the site and the discounts automatically applied at checkout. Discounts cannot be combined and discounted prices cannot not be applied to previous purchases, exchanges, returns, or credit card payments. Your understanding and compliance with this policy are greatly appreciated.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (email: customerservice@sephora.com) or our New York City Store (email: 113crosby@commodityfragrances.com).

 

Return Process

Please note that you will be responsible for all return shipping charges.

To start a return, please reach out to our customer service team,

customerservice@commodityfragrances.eu, so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return.

 

Rewards

By returning any purchase in which you redeemed or earned any type of Commodity.Circle reward (points, discounts, tier status, etc), you are automatically forfeiting the reward.

 

Refunds

When receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Any items received for free and/or gifted with a purchase are not refundable. 

Exceptions    

For defective, damaged products, please contact us immediately at the contact details below to arrange a refund or exchange. 

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

        

Questions

If you have any questions concerning our return policy, please contact us at: 
customerservice@commodityfragrances.eu

 

The Blacklist

Regulatory agencies like IFRA and the EU each have a list of banned ingredients that cannot be used in fragrance products. Beyond their lists, we’ve gone ahead and blacklisted even more ingredients from our formulations that may be considered toxins. See what we've Blacklisted below:

  • 2-methoxyethanol
  • acetaldehyde
  • acetone
  • acetonitrile
  • Allergens including Nuts, Gluten, etc
  • animal-derived ingredients, including fats, oils, and musks
  • benzalkonium chloride
  • BHA (Butylated Hydroxyanisole)
  • BHT (Butylated Hydroxytoluene)
  • Benzophenone
  • Benzaldehyde
  • Benzyl Acetate
  • Benzyl Alchohol
  • bisphenol A(BPA)
  • butoxyethanol
  • coal tar
  • Dioxane 1,4
  • EDTAs
  • Ethanolamines including DEA/TEA/MEA/ETA
  • Ethyl Acetate
  • Ethoxylated ingredients
  • ethylenediaminetetraacetic acid
  • Formaldehydes, formaldehyde-releasing agents
  • hydroquinone
  • mercury and mercury compounds (thimerosal)
  • methyl cellosolve
  • methylene chloride
  • methylisothiazolinone/methylchloroisothiazolinone
  • Mineral oil
  • oxybenzone
  • Parabens (Ethylparaben, Butylparaben, Isobutylparaben, Isopropylparaben, Methylparaben, Propylparaben)
  • PEGs
  • Phthalates
  • polyacrylamide/acrylamide
  • polycyclic musks and nitromusks
  • Polyethylene Glycol
  • PTFE/PFOA
  • resorcinol
  • Retinyl palmitate
  • Silicones (Cyclical Silicones like cyclotetrasiloxane (D4), cyclopentasiloxane (D5), cyclohexasiloxane (D6), and cyclomethicone)
  • Sulfates SLS and SLES
  • Synthetic Dyes
  • thimerosal
  • toluene
  • triclocarban
  • triclosan
  • Acrylates (Ethyl acrylate, ethyl methacrylate, methyl methacrylate, butyl methacrylate, hydroxypropyl methacrylate, tetrahydrofurfuryl methacrylate, trimethylolpropane trimethacrylate)
  • Aluminum Salts
  • Styrene (Bromostyrene, Deastyrene/acrylates/dvbcopolymer, sodium styrene/divinylbenzene, copolymer, styrene oxide, styrene)
  • Carbon Black
  • Lead/Lead Acetate
  • Nanoparticles as defined by the European Commission (http://ec.europa.eu/growth/sectors/cosmetics/products/nanomaterials_en)
  • Parrafin
  • Petrolatum
  • Phenoxyethanol
  • Talc
  • Undisclosed synthetic fragrances*

updated 07/2023