FAQ

Commodity.Circle Rewards
Sampling/Discovery Kits
Fragrances
Formulations
Shipping
Returns
Other
What is Commodity.Circle and how do I join?
Do I earn points for past purchases?
How do I combine accounts and earnings from multiple email addresses?
Do points ever expire?
Do tier levels expire?
What if I'm missing points?
Why can't I leave a review?
Missing points after referring a friend?
Where is my redemption code?
Is there a maximum number of points I can redeem at one time?
What are discovery kits?
What size are the vials/samples in the discovery kits?
Do you sell individual samples?
Can I have a free sample
Do discovery kits come with a discount on my next purchase?
Are your fragrances for men or women?
What is "Scent Space"?
Why are there 3 versions of the same fragrance?
What is the "Archive" Collection?
Why can't I find Orris, Tea, or Tonka?
My fragrance smells differently?
My fragrance doesn't last?
Is Commodity Clean?
Is Commodity Sustainable?
Is Commodity Vegan?
Does Commodity animal test?
Does Commodity contain Parabens, Phthalates, and/or Sulfates?
Are these EDPs, EDTs, or Parfums?
Where can I find the Ingredient Lists?
Where do you ship?
How much does shipping cost?
Are Taxes (VAT) and Customs Duties included?
When will my order be delivered?
Do you offer free returns?
What can I return?
Where is my return label?
My product arrived damaged?
Some of the samples in my Discovery Kit are leaking or empty?
Where can I buy Commodity fragrances?
Do you sell candles or soaps?
Why am I seeing different packaging?
How can I collaborate with Commodity?
How can I work for Commodity?
How can I sell Commodity?

FAQ

Commodity.Circle Rewards
What is Commodity.Circle and how do I join?
Do I earn points for past purchases?
How do I combine accounts and earnings from multiple email addresses?
Do points ever expire?
Do tier levels expire?
What if I'm missing points?
Why can't I leave a review?
Missing points after referring a friend?
Where is my redemption code?
Is there a maximum number of points I can redeem at one time?
Sampling/Discovery Kits
What are discovery kits?
What size are the vials/samples in the discovery kits?
Do you sell individual samples?
Can I have a free sample
Do discovery kits come with a discount on my next purchase?
Fragrances
Are your fragrances for men or women?
What is "Scent Space"?
Why are there 3 versions of the same fragrance?
What is the "Archive" Collection?
Why can't I find Orris, Tea, or Tonka?
My fragrance smells differently?
My fragrance doesn't last?
Formulations
Is Commodity Clean?
Is Commodity Sustainable?
Is Commodity Vegan?
Does Commodity animal test?
Does Commodity contain Parabens, Phthalates, and/or Sulfates?
Are these EDPs, EDTs, or Parfums?
Where can I find the Ingredient Lists?
Shipping
Where do you ship?
How much does shipping cost?
Are Taxes (VAT) and Customs Duties included?
When will my order be delivered?
Returns
Do you offer free returns?
What can I return?
Where is my return label?
My product arrived damaged?
Some of the samples in my Discovery Kit are leaking or empty?
Other
Where can I buy Commodity fragrances?
Do you sell candles or soaps?
Why am I seeing different packaging?
How can I collaborate with Commodity?
How can I work for Commodity?
How can I sell Commodity?